Welcome to Topps Direct Customer Service!
Here you can find answers to our frequently asked questions and additional information regarding Topps Direct.
Need to Chat?0870 120 3630 (lines open Mon-Fri. 9 till 5pm)
Topps Direct is the web site of Topps Europe Ltd. Topps Europe is a subsidiary of The Topps Company Inc. and is an international marketer of entertainment products, principally sticker collections, collectable trading cards and trading card games.
The Topps Company Inc. was founded in America by the Shorin brothers in 1938 as a confectionery company. The world famous Bazooka bubble gum was invented by Topps in 1947 and confectionery still forms an important part of the company's business with popular brands such as Bazooka, Ring Pop and Push Pop.
In 1951 Topps created the first modern day sports trading card set and has continued to set the standard for quality and innovation to the present day. Starting in 1950's with entertainment cards for Elvis Presley and The Beatles then Charlie's Angels, E.T. and Batman, Topps have published some of the top contemporary entertainment properties.
Topps Europe was founded in 1989 as Merlin Publishing Ltd and quickly grew to become a major player in the European market for collectable stickers. The company's official Premier League football collection won rave reviews when it was launched in 1994 and has become, annually, the world's best selling sticker collection. By 1995, the company's progress was such that it won the prestigious Price Waterhouse/Independent on Sunday award for the fastest growing privately held British company.
In 1995 The Topps Company Inc. acquired Merlin Publishing giving Topps a larger global presence, particularly in Europe, and a new format for bringing valuable properties to collectors and fans. Topps Europe Limited continues to produce a wide and varied range of sports and entertainment collectables across Europe. Its range of products now includes stickers, albums, cards and binders, magazines, stationery and even temporary tattoos!
In October 2007 The Topps Company Inc was acquired by Madison Dearborn Partners, a private equity group, and Michael Eisner, former CEO of Disney. Under Michael’s vision and leadership, he plans to transform Topps, through filmed entertainment, Internet and television, into a full-fledged sports media company.
Some of Topps most successful licenses in Europe have included Premier League Football, WWE, Pokemon, Doctor Who, Moshi Monsters and Star Wars. Match Attax, the official Premier League trading card game, launched in 2006 and was the biggest selling boys collectable in the UK two years running. Being sold across the globe in a number of countries, the collection also holds the title of the biggest selling sports collectable in the world.
A major part of Topps’ future plans will be to tap in to the ever growing interest in the internet and new technology. This will include developing new, online worlds that can be accessed using special codes printed on cards or stickers, and which will provide exciting features and information to go alongside the physical products.
Expanding internationally remains one of the top priorities for Topps and the company currently operates in over forty other markets throughout the world.
It employs over 600 employees and has offices in New York, Pennsylvania, Milton Keynes, Frankfurt, London, Milan and Buenos Aires.
Topps Europe is based at 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW.
We can be reached by phone on 0870 120 3630 (lines open Mon – Fri. 9 til 5pm)
We can be reached via e-mail at firstname.lastname@example.org
We strive to resolve all queries to consumers’ satisfaction. Online Dispute Resolution is available at http://ec.europa.eu/consumers/odr/.
Current Intellectual Property owned by Topps Company Inc
Products of The Topps Company include proprietary technology and/or designs and are subject to the following Design Registrations and Patents as indicated below. This page is intended to give notice of such rights are provided in the relevant statutes and legislation of the indicated jurisdictions
Ring Pop Puppies
Do Topps deliberately make some stickers rarer than others?
All the stickers in a collection are printed and distributed evenly, although in some instances manufacturing constraints will create minor imbalances. It should be noted however that these constraints have no affect on the even distribution of stickers.
Do Topps deliberately make some trading cards rarer than others?
Yes. In some cases, card collections contain special 'chase cards' which are less common than the collection's regular cards in order to give them a demand value. Other than these special cards, all other cards in a collection are printed and distributed evenly, subject to minor manufacturing constraints.
Why do I seem to keep getting the same stickers/cards while never getting others?
It's all down to luck! If you open a new display box and take a handful of packets, you are less likely to get swaps among than if you select the packets at random from the box, or indeed from different boxes. It's the simple nature of collecting that the fewer stickers/cards you have left to find, the more swaps you will get in your new packets. Obviously there can be no guarantee that the stickers/cards you get in new packets will be different from those you've already got.
I bought a few packs of stickers/cards from together in one display box and I got several duplicates, including two the same in one packet.
This should not happen. If however you do find yourself in this situation please let us know so we can investigate and rectify the problem.
In what shops can I find Topps stickers and trading cards?
Topps stickers and trading cards are widely available throughout the UK and all over Europe. In the UK, stickers and cards can be found in a variety of high street and local newsagents and all good supermarkets. Across Europe, Topps stickers and cards can be purchased from newsagents, supermarkets and toy shops.
Can you help me finish my collection?
In most cases, yes. Please use the menus to find the collection you are interested in. The site will then show you whether we still have stocks available for the collection you’re looking to complete. We may be able to sell you individual stickers/cards or packets, although please be aware that if this is a current collection there will be restrictions on how many individual stickers/cards you may buy.
Please note all products available to purchase are English unless otherwise stated.
Alternatively, there is a lively second hand market in trading cards and there are almost certainly some card dealers/traders
locally,as well as various dedicated sites on the internet.
Some of the stickers in my album are divided in half and are numbered 280A and 280B. Is it possible to order these separately?
No. For packing and ordering purposes 280A and 280B are treated as one sticker, so when ordering it is only necessary to give the sticker's number - 280 for the above example.
Can you tell me what new sticker/card collections will be published soon?
As soon as we can tell you about our new collections then we will. Keep checking Topps Direct for the latest information on new Topps collections throughout Europe.
I have an old sticker/card collection that I want to find out about, can you give me any information on it?
If it was published by Merlin or Topps Europe then we may still have some stocks available. Please check the Archived collections section, if you cannot find any information on there then you may write to us and enquire. We will then check with our warehouse as to the stock availability of this collection. Please do not telephone about archived collections as we will not be able to answer your enquiry without further investigations. All enquiries should be made in writing to Archived Collections, Topps Europe Limited, 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW.
The stickers for my collection are not available to buy from the shop, or from you, will they be available in the future?
Almost certainly no. Once a collection is no longer on sale in the shops, or is no longer current, the production of its stickers stops. An exhaustible stock is kept by us for research, swapping, completion and individual sale commitments, but when they are gone, that's it!
I have an excellent idea for a new collection, what should I do?
We're always happy to listen to ideas for new collections from our collectors, so if you've got a brilliant idea, just contact us here at Topps outlining your plans.
Some of the details in my album aren't right, why is that?
Topps make every possible effort to deliver accurate and informative information in all of their collections. Every collection is produced with the benefit of extensive research and expert subject consultation to ensure that everything is of the highest possible standard - however some minor mistakes and factual discrepancies do occasionally appear and for this we offer our apologies.
Topps tries to deliver all orders as follows:
UK – 1st Class – 1-3 working days
UK – 2nd Class – 3-5 working days
European deliveries – 10-14 working days
ROW – 14-21 working days
Topps ask that you allow up to 28 days for delivery. All orders are shipped via Royal Mail unless otherwise stated. Courier service within the UK is DPD where applicable and DHL for outside of the UK where applicable. We can advise you when an order has been shipped but unfortunately we cannot provide a delivery date unless the courier option is available for the item on specified timelines.
Topps Now and Print Me items are despatched by 3rd Party providers and Royal Mail is also the chosen partner for these items. Print Me items are despatched by 1st Class Royal Mail for UK within 24 hours of the cards being produced and Royal Mail International service for all other countries. This is a non-trackable service. Topps Now items are sent within 24 hours of being produced and is a non-trackable service at this time but subject to change.
Holiday closures will affect shipping times and any orders placed after 12pm on the day prior to a Bank Holiday will not be processed until the first working day after the Bank Holiday with the exception of Christmas. Christmas shipping details will be advised nearer the time.
Although all delivery times may be affected in adverse weather conditions we will endeavour to fulfil all orders as quickly as possible but external factors may delay delivery within the allocated timescales.
Please note that as Topps operates from Monday to Friday, orders placed over the weekend will be processed on the next working day.
Shopping with us
You can browse Topps Direct and add items to your personal shopping basket without any obligation to buy, so you can easily see what's on offer and check the prices. To find the collections you are interested in, browse using the Collections list or the different tabs which appear at the top of the page. Click on the collection name to go to that collection's page. If you cannot find the collection you are looking for it is probably not for sale online. For details of availability please contact us direct. (This is mainly older/archived collections)
Each collection has a description and a picture, usually of the album/binder cover so if you've seen it before you'll know what you're looking for. Click on the collection you are interested in and at the bottom of the page will be details of the individual items for sale, eg album, stickers and binders. To add items to your shopping basket, without any obligation to buy, enter the quantity you'd like for each item and press the Add to Basket button.
You may also order the last few stickers you need to complete your collection. Select Individual Stickers/Cards to view the rules and number grid. Click the numbers you need so that a tick appears in the boxes. You may only order one of any particular number. Where there are subsets of a collection you will need to view each card type and fill in the grids as appropriate. When you have completed your selection press the Add to Basket button.
All products sold on toppsdirect.com are UK version unless specified differently in the product description. You can place an order via the www.toppsdirect.com website from anywhere in the world. Some items may have restrictions to where they can be sent outside of the UK and this will be shown in the product description if applicable
To be able to place an order for any of our individual card/sticker services you must firstly register to be able to do so. Each collector must have a unique e-mail address to be able to place an order. These services are restricted in the first instance and full details will be found in the product description. The restrictions are lifted once the collection has been recalled from retail however only one of each card/sticker number is allowed per collector to complete their book/album.
To place an order for any other product you do not need to register as you may check out as a guest. This can be done by choosing the option at the checkout. The other option is to use the PayPal Express option offered at the basket stage however please note that the goods will be despatched to the address held on the PayPal account as these details are transferred to Topps to speed up your shopping experience on the website. Topps do not take responsibility for any goods sent to an incorrect address if this option is used.
On the payment page you will see a confirmation of the goods being ordered and the price that you are being charged for the goods. The weight of the goods and your full postal address will determine any postal charges that will be incurred for the goods to be shipped.
You need to be over 18 years of age to continue through the payment section and you will be given the option to pay with a credit card – Visa or Mastercard/debit card Visa Debit or Switch on orders placed within the UK or credit card - – Visa or Mastercard ,if outside of the UK via SagePay, or via PayPal internationally. Please note that we do not accept Visa Electron, Solo or Amex cards.
If you place an order over the telephone an account must be created for you and the order can only be accepted from a credit/debit card holder. Orders for individual cards/stickers are not accepted over the phone.
Your purchase history
Please login to your account and you will be able to see all of your order history. If you do not have an account or do not log in to your account before placing your order then it will not show in your purchase history.
Returns and Refunds Procedure
Should you wish to return your order to us in the first instance please call a member of our Customer Services Team on 08701 203630. A full refund for the goods and shipping will be offered should the goods be damaged or faulty. If the goods are no longer required then they should returned in pristine condition for refund although no refund will be given for shipping. For personalised goods no refund will be offered unless the goods are damaged or faulty.Returns should be made within 14 days of receipt of goods.
Terms & Conditions
www.toppsdirect.com is owned by Topps Europe Ltd.Topps Europe Ltd is a company registered in England and Wales with company number 2673753. Our registered office address is Topps Europe Ltd, 18 Vincent Avenue, Crownhill, Milton Keynes, MK8 0AW
Your contract for purchases made through the Site is with Topps Europe Ltd and you undertake that any and all goods ordered by you are for your own private and domestic use only.
The display of items for sale on this Site is only an invitation to treat. No contract for the sale of any product will subsist between you and Topps Europe until the goods have been dispatched. If you have placed your order online our confirmation email will amount to an acceptance by Topps Europe of your offer to buy the goods.
You must have a unique email address to place orders online. It is your responsibility to ensure you are able to receive emails from ToppsDirect.com. We recommend you add ToppsDirect.com to your “safe sender” list. You agree that e-mail can be used as a means of communication
You must choose a password on completion of your online registration. You are responsible for all actions taken under your unique email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. You may not transfer or sell your email address to anyone nor permit, either directly or indirectly, anyone to use your email address or password.
Topps Europe Ltd does not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
Topps Europe Ltd will do its best to correct errors and omissions as quickly as practicable after being notified of them.
The products sold on www.toppsdirect.com are not for re-sale or distribution. We reserve the right to suspend accounts where we believe products are being ordered in breach of this term.
Unless otherwise stated all prices shown are in Pounds Sterling and Euros and include VAT and any other applicable taxes.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of a confirmation email, we will cancel and refund your order.
Shipping and Handling
All orders are subject to a shipping and handling charge. This charge varies depending on the destination and/or weight and/or item ordered. The shipping and handling fee will be shown to you before you enter your payment details. Specific product such as the Topps Print Me cards are subject to shipping and handling charge of £0.99 per pack, and this will be shown to you prior to entering your payment details. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
The period stated within which you will receive your order is approximate. Please ensure the address you provide for delivery is correct and complete to avoid unnecessary delays. We ask that you allow up to 28 days for standard shipping.
We use a number of third party delivery agents to ensure you receive your goods as soon as possible. Any losses after your goods have left our warehouse must be reported to us. reported to us. When placing an order by post (only available in the UK) please note that cheques take up to 10 days to clear so please allow extra time for delivery when using this payment method.
Placing Your Order
We are only able to accept orders from people aged 18 or over. If you are under 18 please ask your parent or guardian to place your order.
On placing an order you will be given a unique order number. An order is defined by this unique number irrespective of the number of items or quantity of items. If an offer is associated to an order this means that the offer applies once to each unique order placed unless otherwise stated. Topps reserves the right to limit the number of times an offer can be applied to one household.
An e-mail will be sent detailing the order that you have placed. Please ensure that the order details and delivery address are correct. If not please contact us immediately so as the order can be cancelled, a refund issued, incurring no charges, and then you will need to place your order again with the correct details. Once an order has been placed neither the order details nor delivery address details can be amended by us.
Every purchase you make from www.toppsdirect.com shall be deemed as being performed under English law and subject to the jurisdiction of the courts of England & Wales.
You undertake that all details provided to us for the purpose of ordering are correct, that the credit/debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services.
Your Right to Cancel and Claim a Refund
Under the Distance Selling Regulations you have the right to cancel your order and claim a full refund at any time after you place your order and up to seven working days after you receive the goods. If you wish to do this please contact us in writing. You may also contact us by email at email@example.com We will make the refund as soon as possible and in any event within 30 days. Your obligation after delivery and in the period up to the point of cancellation is to keep possession of the goods and take reasonable care of the goods.
After you have cancelled you have a duty to restore the goods to us at your own expense, if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods. If you exercise your right to cancel your order before we dispatch the goods, we will refund the total price of the goods, including any delivery charges.
Defective, Misdescribed or Incorrectly Sent
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, Topps Europe Ltd will endeavor to replace or repair, or refund to you the amount you paid for the goods in question. Please read our Returns Policy for more information. Please be aware that we test every single return, if we find that a returned item is not found to be faulty we will return the item to you and you will be liable for the postage.
If for any reason we cannot fulfill your order we will contact you to give you the choice of cancelling your order, amending it, or waiting for the items you ordered to come into stock as appropriate.
We shall have no liability to you for delay in the delivery of goods ordered if the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes and strikes.
When do these Terms and Conditions Apply?
These Terms and Conditions apply to all orders placed on this web site or by phone.
These Terms are subject to the laws and exclusive jurisdiction of England & Wales.
If you have questions concerning these terms and conditions please contact us. Alternatively you may wish to enquire of your local trading standards office or Citizens Advice Bureau. The main consumer protection legislation governing this contract are the Consumer Protection (Distance Selling) Regulations 2000 and the Unfair Terms in Consumer Contracts Regulations 1999. We strive to resolve all queries to consumers’ satisfaction. Online Dispute Resolution is available at http://ec.europa.eu/consumers/odr/