Frequently Asked Questions
HOW LONG WILL IT TAKE FOR MY CARDS TO BE SHIPPED?
Once an account holder has placed a delivery request for a card(s) held in their customer typically, within three business days of receipt, the order will be processed and shipped. Once products have been packed and shipped, they should arrive at their destination within 5-10 additional business days.
Please note that once a shipping request is placed, it may not be cancelled, but can be returned at the customer’s expense within 14 days of receipt, should the goods no longer be required and have not been opened. Any refund will be issued, to the payment method used, within 30 days after receipt of the returns.
For Print On Demand products - please allow 28 business days for delivery after the product timer has expired. Please note that orders of multiple print on demand products will be consolidated in your delivery. The latest timer expiry will be used to calculate shipping times.
If you order a print on demand product with a stock item (retail product) this will be fulfilled from different facilities and the order may split.
(Print on Demand projects include but are not limited to: Topps Now, Living Set, Match Attax On Demand)
Orders placed at UK.Topps.com from outside the UK may be subject to local import taxes as of 4th January 2021.
WHAT CARD CONDITION IS GUARANTEED BY TOPPS?
Any card that is determined to grade an ‘eight’ or better meets Topps standards.
Topps categorise a grade 8 card in line with industry standards. This means that at first glance the card looks to be of high quality, but upon closer inspection there may be a minor print imperfections, slight damage or fraying on one or two of the corners. Centering should be no more that 70/30 difference on the front.
Due to production and handling of the cards, we strive to produce mint or better card(s), but cannot guarantee these conditions. The Topps Company will replace any Topps produced card (from the current year) that is determined to be damaged or defective from production, after being reviewed by our quality control department as not constituting a grade 8 product.
Print finishes, typographical errors and editorial discrepancies are not grounds for a return.
WHERE CAN I SEND DAMAGED CARDS FOR REPLACEMENT?
The Topps Company will replace any Topps produced card that is determined to be damaged or defective from any current-year product (only), while supplies last. Topps will send a replacement of similar value (same card not guaranteed).
A request must be accompanied by the following three items:
(1) The damaged card
(2) a letter of explanation
(3) copy of receipt/invoice from point of sale.
Cards can be sent to:
Topps Europe Limited.
PO Box 850
Topps strongly recommends sending all replacement requests in a fashion which provides proof of delivery, within padded envelopes or boxes. Please note that The Topps Company is not responsible for lost, stolen, damaged, delayed, or, misdirected mail. Replacements for eligible cards will be shipped within 2 to 4 weeks of receipt. Any ineligible cards received (or any cards that Topps is unable to replace, for any reason) will be returned back to the consumer.
THERE IS SOMETHING MISSING FROM MY ORDER?
Topps is an international publishing company and different items in your order may be coming from different facilities which may result in split shipments. If ordering a stock item with a Print on Demand product you can expect the items to arrive at different times (see above). If some print on demand products in your order include autographs and you order another print on demand product without autographs then the finishing time will vary and that could also result in a split shipment. If, after assessing the publish shipping times on each product, you believe an item to be missing then please follow the advice below.
HOW CAN I CONTACT CONSUMER SERVICES?
Our Consumer Relations team will be happy to answer all of your questions. To reach us, please send your message to [email protected]
We will endeavour to respond as quickly as possible. At peak times please allow 14-21 days for a response.
Please do not send multiple requests relating to one order. This increases the inbound-mail and will result in loner waiting times for all. New requests are logged in a system by date so your requests may move down the queue should you send a new email before being in a conversation with one of our customer advisors.
IN WHAT SHOPS CAN I FIND TOPPS STICKERS AND TRADING CARDS?
Topps stickers and trading cards are widely available throughout the UK and all over Europe. In the UK, stickers and cards can be found in a variety of high street and local newsagents and all good supermarkets. Across Europe, Topps stickers and cards can be purchased from newsagents, supermarkets and toy shops.
CAN YOU HELP ME FINISH MY COLLECTION?
In most cases, yes. For product in the retail environment – shops, newsagents and toy shops, you can order specific card and stickers. Please use the menus on your local Topps website to find the collection you are interested in. The site will then show you whether we still have stocks available for the collection you’re looking to complete. Please be aware that there will be restrictions on how many individual stickers/cards you may buy and dates for when collections become available for this service are not fixed. This does not apply to premium hobby collections or print on demand projects.
CAN YOU TELL ME WHAT NEW STICKER/CARD COLLECTIONS WILL BE PUBLISHED SOON?
As soon as we can tell you about our new collections then we will. Keep checking uk.topps.com for the latest information on new Topps collections throughout Europe. Signing up for the Topps.com email at the bottom of the homepage is the best way to hear about new product releases.
I HAVE AN OLD STICKER/CARD COLLECTION THAT I WANT TO FIND OUT ABOUT, CAN YOU GIVE ME ANY INFORMATION ON IT?
Only collections available on Topps.com at the time you are making the request will be available for product information.
THE STICKERS OR CARDS FOR MY COLLECTION ARE NOT AVAILABLE TO BUY FROM THE SHOP, OR FROM YOU, WILL THEY BE AVAILABLE IN THE FUTURE?
Once a collection is no longer on sale in the shops, or is no longer current, the production of cards and stickers stops. In this instance we recommend joining one of the many swapping forums online.